I wasn’t completely happy with PayPal and was always on the lookout for a payment gateway.
I don’t remember how but on the fateful day of 23 May 2014 I ended up at CCAvenue and signed up under their Privilege Scheme. They have two schemes one where you do not pay any setup fees but pay higher in card processing charges, second is where you pay one time setup fee and pay less in charges. I paid the setup fees on 27 May. Rs. 37,415.88.
I wanted USD processing. I asked for it specifically before paying the setup fees. I confirmed it with one of their reps from marketing department.
And the fun began. I had to provide them a list of documents, 13 to be precise. Even the Indian government doesn’t ask these many docs to issue a Passport!
Any way I provided the documents and my account was activated, I came to know I can not process USD!
Then I was told USD has a higher charge than what was promised to me earlier. I agreed. USD was enabled.
But it did not have MasterCard only Visa and American Express!
I contacted compliance team and I was informed on that it would take 15-20 working days to activate MasterCard.
After a long wait, some tweets, few phone calls and emails later MasterCard was enabled.
During the integration I realised the USD wasn’t actually enabled, again after a few emails and phone calls that too was enabled eventually.
And finally I went live with CCAvenue.
And first transaction failed! Card bin stop listed was the error I got. I asked one of my US based friends to test a payment and again the transaction ailed with same message.
When I asked CCAvenue about that I was told they are blocking certain international banks for fraud prevention. Perfectly valid cards are being denied just like that! Blanket ban all in the name of fraud prevention!
Fortunately the customer whose transaction failed later made another transaction using PayPal and it went through, you can check it out here. I asked CCAvenue to disable the BIN check for my account at first they just told me to ask my customers to pay using some other card!
Anyway after some haggling over phones and emails and after I demanded a refund of my setup fees, they switched the acquirer for my account. Previous it was ICICI then they switched it to something else Electra or Citi may be. I asked my friend in the US to try paying again and this time the payment went through. I thought finally things have been sorted out so I put CCAvenue live again.
And in last 2 days 7 transactions have failed! Only 2 went through, one paid on the third attempt, the second one paid using AmEx after his first attempt to pay using Visa failed. Rest all paid successfully after I routed them to PayPal. So 2 months and 37000 in setup fees later I am still sending my customers to PayPal.
I really don’t know what to do at this stage. All I wanted was ability to accept payments from my genuine customers who happen to be based outside India. I was using PayPal and I thought India’s oldest and largest payment gateway will make things easier and cheaper for me. But all I have faced is troubles. And my money that I paid as setup fees is stuck.
I don’t know who is at fault here, is it RBI and it’s stupid rules? Is it the paranoid acquiring banks or is it CCAvenue?
Paulo Coelho said when you want something, all the universe conspires in helping you to achieve it, but it seems in India if you just wish to accept payments from international customers the Indian financial system conspires in stalling you!